Ragan is proficient in Delphi.fdc specializing in property setup, creating merge documents, formatting BEOs/banquet checks, account & contact hygiene, event classifications, menu items, reporting, and more.

Standard processes are critical to any hotel's success. Ragan will assist with streamlining the sales process through efficient contract turnovers, BEO standards, forecasting, and how to actualize revenue.

In-person training is Ragan's specialty. From sales basics for a new hire to advanced selling techniques for more seasoned employees, she provides one-on-one guidance and written SOPs.