About
“Ragan is a sales strategist, trainer, and Delphi key operator all rolled into one.”
-Rohit Kapur, Director of Sales, Shangri-La Toronto
Past Experience
Ragan Grossman has worked for leading hotel companies from around the world. Some of these companies include:
• Four Seasons Hotels & Resorts
• Starwood Hotels & Resorts, Luxury Collection
• Marriott International, Luxury Brands
• Shangri-La Group
• Other luxury boutique hotels including The Little Nell Hotel
Prior to consulting, Ragan had 15 years of on-property experience in various sales positions including Director of Sales, Senior Sales Manager, Group Sales Manager, Business Development Manager, and Catering & Events Manager.
Years of experience as a successful seller, sales leader, and Delphi Administrator allow her to assist in multiple areas of your sales department. She is also the author of “Sales Stamina: A Five Step Process to Help You Sell Anything”
sold on Amazon.
A different kind of consultant
With an intimate understanding of almost all of the positions within a sales department, Ragan easily sees the big picture and is able to determine the areas of opportunity. While most consultants' abilities end with strategy development, Ragan can actually fix your system, improve your existing processes, and train your sales staff.
If you are looking for a consultant to implement the changes they suggest, Ragan would be a perfect partner for you. Still not convinced this is a rare talent? When you are shopping around for a sales consultant to help your hotel, ask them how comfortable they are updating your computer system, implementing new processes, and training your staff. They will most likely suggest you hire additional IT support and/or corporate trainers. The problem with this is that most IT support and corporate trainers don't have first-hand experience in luxury hotel sales.
The kind of hotel that will benefit
If you can answer ‘yes’ to all these questions, Ragan can help you.
• Are you a four or five-star hotel?
• Do you have fewer than 300 guestrooms?
• Does your business mix consist of at least 20-30% group?
• Are you looking for a consultant with luxury experience?
• Do you need someone who understands Delphi.fdc?
• Do you have an underperforming market segment?
• Are you at or below your market share on your STR report?
